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Last updated: Sunday, September 6
These terms govern the use of the IgnaAi application (“the App”), installed on a store from Shopify and published by Julien Ignaczinski, sole trader (entrepreneur individuel) under the French micro-entreprise scheme, registered under SIREN number 838376069, with its registered office at 35 boulevard André Maginot, 57000 Metz, France (“the Publisher”). Installing or using the App constitutes full acceptance of these terms.
These terms set out how the Publisher makes the App available to the merchant who owns the Shopify store on which it is installed (“the Merchant”), together with each party's rights and obligations. They apply to the exclusion of any other terms, including those appearing on the Merchant's own commercial documents.
The App is accessed solely from the store's Shopify admin. Authentication is handled by Shopify: the Publisher neither holds nor manages any Merchant password. The Merchant is responsible for the access granted within its team and for the actions carried out from its admin. It warrants that it has the rights required to install the App on the store concerned.
The App provides a conversational assistant displayed on the store's storefront. It indexes the data the Merchant entrusts to it (catalogue, documents, frequently asked questions, policies) in order to answer visitors, and gives the Merchant a dashboard, conversation history and usage statistics. The Publisher may change, add or remove features, provided the subscribed service is not substantially degraded.
The Merchant undertakes to use the App in accordance with applicable law and with Shopify's platform rules. In particular, it shall not divert the assistant from its commercial purpose, attempt to circumvent its quotas or safeguards, have unlawful content processed through it, or use it to collect sensitive data from visitors. It informs its visitors that an automated assistant is in use and that their messages are processed, as required by applicable regulations.
The Merchant retains full ownership of the content it sends to the App: catalogue, documents, instructions, messages. For the term of the subscription and for the sole purpose of providing the service, it grants the Publisher the right to host, reproduce, index and transmit that content to the technical providers required to process it. It warrants that it holds the rights to that content and is responsible for its lawfulness.
The assistant's answers are produced by language models. They may contain inaccuracies and constitute neither professional advice nor a contractual commitment by the Publisher. Commercial information (prices, stock, availability, orders) comes from Shopify and is authoritative within the limits of synchronisation freshness. It is for the Merchant to check its assistant's settings, monitor its conversations and correct its instructions. The Publisher cannot be held liable for commitments the assistant may appear to make to a visitor.
In providing the service, the Publisher acts as a processor on behalf of the Merchant, who is the controller, within the meaning of Regulation (EU) 2016/679. The data processed is that required for the assistant to work: conversation content, technical visitor identifier, order data looked up at the visitor's request, and usage measurements. It is neither sold, transferred, nor used for advertising purposes. The Publisher uses sub-processors for hosting and answer generation; the list is available on request at ignaai.contact@gmail.com. Data is kept for the term of the subscription, then deleted within the periods set by the platform after uninstallation. The Merchant handles its visitors' requests to exercise their rights; the Publisher provides reasonable assistance.
The App offers a free plan and paid plans, whose contents and prices are shown on the billing screen at the time of subscription. Billing is operated by Shopify, on the store's cycle, and follows the platform's rules on charging, upgrades and refunds. Prices are stated exclusive of tax. VAT not applicable, article 293 B of the French General Tax Code. Each plan includes a conversation quota. Once the quota is reached, the assistant may stop answering until the cycle renews or the Merchant moves to a higher plan. Usage is shown on the dashboard.
The Publisher uses reasonable efforts to keep the service available, without guaranteeing uninterrupted operation. The service may be suspended for maintenance, or because of a third party it depends on, in particular Shopify, the hosting provider or the language-model provider. Support can be reached from the App, on the home screen, and at ignaai.contact@gmail.com.
The App, its interface, code, trade marks and documentation remain the exclusive property of the Publisher. For the term of the subscription, the Merchant is granted a personal, non-exclusive and non-transferable right of use. Any reproduction, decompilation or attempt to extract the code is prohibited.
The Publisher is bound by an obligation of means. It shall not be liable for indirect damage, including loss of revenue, loss of customers or damage to reputation. In any event, and save in cases of gross negligence or wilful misconduct, the Publisher's liability is limited to the amounts actually paid by the Merchant over the twelve months preceding the triggering event.
The subscription runs in successive cycles and renews automatically for as long as the App remains installed. The Merchant may terminate at any time by uninstalling the App from its Shopify admin; termination takes effect at the end of the current cycle, with no pro-rata refund unless the platform provides otherwise. The Publisher may suspend or terminate access in the event of a serious breach of these terms, after informing the Merchant except in cases of urgency or manifest unlawfulness. After uninstallation, the store's data is deleted within the periods set by the platform.
The Publisher may amend these terms, in particular to reflect legal, technical or functional developments. The applicable version is the one published on this page; the last update date appears at the top. Continued use after a change constitutes acceptance.
These terms are governed by French law. In the event of a dispute, the parties shall seek an amicable solution before any legal action. Failing agreement, the dispute shall be brought before the competent courts of Metz, France. For any question about these terms: ignaai.contact@gmail.com.